Case Study

Tampa Bay Federal Credit Union

Background

Tampa Bay Federal Credit Union is a financial institution with 5 branches, headquartered in Tampa, FL, serving over 30,000 members with more than $280 million in assets. Tampa Bay FCU was chartered in 1935 and now serves members throughout the community.

Issue

This is an extremely busy time for IMS DR Engineers, who are on-call 24 hours a day, fielding emails and phone calls from credit unions in the Southeastern U.S. attempting to coordinate details of their DR plans.  One such credit union is Tampa Bay FCU, which contacts IMS on September 5th to discuss recovery logistics and timelines.  In the days that follow, Tampa Bay FCU weighs their options and whether they should execute an all-systems failover to IMS.

Solutions

As Tampa Bay FCU works through details of their DR Plan, they realize there are Third-Party Vendor services which have recently changed and need to be updated for those services be available from the IMS Recovery Site.  IMS and Tampa Bay FCU coordinate numerous conference calls, emails and logistical meetings with the applicable Third-Party Vendors to ensure connections are established and tested prior to any failover activity.  While this is unexpected activity, all parties work together to ensure every connection is established quickly and tested to ensure proper functionality.

 

As Hurricane Irma approaches the coast of Florida the executive team at Tampa Bay FCU decides not to take chances and requests an all systems fail-over to the IMS facilities.  The Disaster Declaration is registered on IMS Support systems on Saturday, September 9, at 5:03 PM EDT.   The IMS Recovery Team immediately begins failover of all designated servers and systems.  All systems are recovered and functional within designated RTO’s /RPO’s and Third-Party Vendor connections are functional within designated recovery objectives.

 

IMS maintains all critical systems from the IMS data centers for nearly two days until Tampa Bay FCU executives determine that it is an acceptable risk to fail all systems back to the credit union’s data center.  The fail-back request is registered on IMS Support systems on Monday, September 11, at 2:59 PM EDT.  IMS initiates fail-back procedures and returns all system functionality to Tampa Bay FCU’s data center.

Location
Beaumont, TX
Services Utilized
  • Consulting
  • Core Programming
  • Disaster Recovery
  • Backup
  • Electronic Forms
  • “Of the 37 years in the IT profession, I have never had to invoke a DR plan until Hurricane Irma decided to visit the Sunshine state. Being my very first DR invocation, IMS was by our side throughout the whole process. Due to their focus on us, our business and our situation, Tampa Bay Federal felt at ease cutting over our business and allowed us to concentrate on our families. Without the patience and knowledge of the IMS team, I believe the outcome would have been totally the opposite.”

    Al Servati

    Technology Manager, Tampa Bay Federal Credit Union

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